Privacy policy

This Privacy Policy describes how www.ladyl.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. The policy can be broadly summed up by this statement: Lady L will not sell or rent your information to another party and will only use your personal information for the purpose of providing the products and services you have requested from us.

What types of personal information will Lady L collect?

Lady L will only collect the personal information that it needs to help you enjoy the full range of Lady L services. This means that when you use a Lady L website or other Lady L services, Lady L may collect personal information such as your name, address, telephone number, email address and age.

Lady L does not collect sensitive information (for example: medical history) from users of the Lady L website. We do not store any financial information about customer cookies.

ow Lady L collects personal information

We collect personal information from you if you buy something from us, if you subscribe to our newsletter(s), if you sign up for an account with us and also if you enter a Lady L competition.

We may also collect personal information, when you use a Lady L site, by using cookies, recording your IP address and other statistical methods.
When you share personal information with us, we will use our best endeavours to store and protect it securely.


How we use your personal information?

In general, Lady L will only use your personal information to provide the product or service that you have requested from us. More specifically, Lady L may use your personal information to:

  • Communicate with you to facilitate your order
  • Arrange delivery of the item(s) that you have ordered
  • Take payment for the item(s) you have purchased


Lady L may also use your personal information to assist you with product choices and to keep you informed of changes to product ranges or special offers.

Lady L uses cookies, IP addresses and other statistical information to improve our websites, look at aggregated usage statistics, save items that are in your basket and provide other personalized features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services.

Lady L will only communicate with you by email and/or SMS if you have provided us with your email address and/or phone number and consented to receive communications from Lady L.

The Lady L websites contains links to the sites of third parties. These third party sites are not under the control of Lady L . Please ensure that you visit the privacy policies of those third party websites to be aware of their policy on the handling of personal information.

Who we share your personal information with

Our suppliers

We may share some of your personal information with the suppliers of the products sold on our sites. This is only done to facilitate the delivery of the product(s) you have purchased. This would generally include the delivery address, recipient's name and contact details if necessary.

Our logistics partners

We may share some of your personal information with our logistics partners so that they can deliver the products you buy to the address you have given us. This would generally include the delivery address, recipient's name and contact details if necessary

Our billing & security partners

We may share some of your personal information with our billing & security partners in order to ensure that your payment is processed smoothly.

Our business partners

We may share some of your personal information with other business partners for purposes including but not limited to marketing, data analysis and reporting.

Federal or State police authorities

We may disclose your personal information to the relevant authority when required to do so by law, in cases of fraud and where any threats are made against any of our employees, Lady L or the general public.

We may disclose personal data necessary to third party service providers for the purpose of fulfilling customer orders and any other obligations, such as prize-giving or sponsorship's.

How you can control your personal information

You are entitled to gain access to personal information that Lady L holds about you. You may amend, correct or update this personal information at any time. If you would like to access any of the personal information we have about you please contact us at info@ladyl.com.au .

If you would like to unsubscribe from receiving any of our commercial electronic messages, such as an email, sent to you by Lady L please visit the my account section. Your request to unsubscribe will be actioned promptly.

Lady L is bound by the National Privacy Principles. Please visit http://www.oaic.gov.au/privacy/privacy-act/national-privacy-principles for more information.